
Frequently Asked Questions
Popular Questions

Please send back using the provided return packaging and pack the clothing items and accessories in the protective bags they came with. Simply keep any item(s) you would like to purchase and we will automatically charge the card on file for the discounted member price when we receive your return. Read More.



Do not drop your package into a FedEx Express Drop Box or your return may be significantly delayed. Click here to see your closest FedEx GROUND drop off locations.Read More.


If you purchase an item along with your rental order, your purchased item will be shipped with your rental items. Otherwise, purchased items will be shipped out as a separate order. Read More.


If you purchase an item along with your rental order, your purchased item will be shipped with your rental items. Otherwise, purchased items will be shipped out as a separate order. Read More.
Membership
Purchasing
Returns
Shipping
Contact us
Ask us anything
Shoot us a text, email, or chat us directly on the website anytime! A Member Concierge associate will get back to your inquiry within 1 business day. Please note, our hours of operation are 8AM to 4PM PST, Monday - Saturday. If your inquiry is regarding an order that is shipping out same-day, we will respond as immediately as possible.
Text/Email:
Chat:
Text:
Email:
FashionPass is headquartered in Los Angeles, CA