
Frequently Asked Questions
Popular Questions

IMPORTANT: Do not drop your return into a FedEx Express Drop Box or your return may be lost.
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To transfer items, simply visit the My Orders page and select "Transfer" on the items you would like to continue renting. You can transfer up to 5 items to your next order for free.
Note, any item(s) you transfer will take up a spot in your next rental order. Read More.



If you purchase items along with your rental order, your purchases will be shipped with your rental items. Otherwise, purchased items will be shipped out as a separate order. Read More.
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Shoot us an email or chat us directly on the website to open a ticket! A Member Concierge Associate will get back to your inquiry within 1 business day. Note, tickets are resolved in the order they were received. Opening multiple tickets may push your inquiry to the bottom of our queue, resulting in a longer response time.
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FashionPass is headquartered in Los Angeles, CA