Frequently Asked Questions
Popular Questions
When you're ready, return all of your items using the provided pre-paid FedEx GROUND label and packaging, and take it to your nearest … FedEx or FedEx Walgreens location. Do not drop your package into a FedEx Express Drop Box or your return may be significantly delayed. Click here to see your closest FedEx GROUND drop off locations. You’ll be able to select new items within two days of dropping off your package at FedEx.Please send back using the provided return packaging and pack the clothing items and accessories in the protective bags they came with. Simply keep any item(s) you would like to purchase and we will automatically charge the card on file for the discounted member price when we receive your return. Read More.
We’ve leveled up some of our plans and are offering new perks with the Trendsetter and Wanderlust memberships! View our most … frequently asked questions around the new plans and pricing here. Read More.
Absolutely! Simply keep any item(s) you would like to purchase and we will automatically charge the card on file for the discounted member … price when we receive your return. Read More.
Once you drop off your return package at FedEx, you will receive an email within two days of the scan on the return letting you know that it’s … time to choose your next items. Do not drop your package into a FedEx Express Drop Box or your return may be significantly delayed. Click here to see your closest FedEx GROUND drop off locations.Read More.
Yes, you can purchase items any time, including while you have an order checked out or in between rental orders. Visit any product page … and click the BUY button to add the item to your cart. 
If you purchase an item along with your rental order, your purchased item will be shipped with your rental items. Otherwise, purchased items will be shipped out as a separate order. Read More.
Yes, visit any product page and click the BUY button to add the item to your cart for purchase. Please note, purchased items added to your cart will NOT … count towards your rentals, and you do not need to have previously rented an item that you are looking to purchase. If you purchase an item along with your rental order, your purchased item will be shipped with your rental items. Otherwise, purchased items will be shipped out as a separate order. Read More.
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Shoot us a text, email, or chat us directly on the website anytime! A Member Concierge associate will get back to your inquiry within 1 business day. Please note, our hours of operation are 8AM to 4PM PST, Monday - Saturday. If your inquiry is regarding an order that is shipping out same-day, we will respond as immediately as possible.
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FashionPass is headquartered in Los Angeles, CA