Frequently Asked Questions
Popular Questions
When you're ready, simply place any rentals you are not transferring and/or purchasing into the prepaid FedEx Ground return bag included in your order. Then, take it to your … nearest FedEx or FedEx Walgreens location to be scanned in or schedule an Uber pickup for your return. You'll receive an email to choose your next rentals within a few hours of the acceptance scan from FedEx! IMPORTANT: Do not drop your return into a FedEx Express Drop Box or your return may be lost.
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Absolutely! Simply keep any item(s) you would like to purchase and we will automatically charge the card on file for the discounted member price once we receive your return. Read More.
Yes - just be sure to Transfer them to your next order before sending back your return :)! To Transfer items, visit the My Orders page and click “Transfer” on any items you want to keep renting with your next order. …Heads up, you can transfer up to 5 items for free, and any transferred items will just count towards your next rentals!Then, pack up everything else (anything you’re not transferring or purchasing), and return it together in the same return bag!
Once your return is scanned by FedEx, your rental spots will open back up and you'll be unlocked for your next order :) Read More.
Absolutely! You can purchase items at any time by selecting the "Purchase for" option on the product page. Simply add to cart and checkout!Read More.
Once your return has been accepted & scanned by FedEx, you'll receive an email within just a few hours letting you know that it's time to choose your next FashionPass items! Read More.
You are always welcome to purchase items directly from the website while you have rentals checked out with you. Simply select the "Purchase for" option on any item … to add to cart! If you purchase items along with your rental order, your purchases will be shipped with your rental items. Otherwise, purchased items will be shipped out as a separate order. Read More.
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Returns
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Ask us anything
Shoot us an email or use the chat feature to open a ticket! We'll get back to your inquiry within 1 business day. Note, tickets are resolved in the order they were received. Opening multiple tickets may push your inquiry to the bottom of our queue, resulting in a longer response time.
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FashionPass is headquartered in Los Angeles, CA